Support
Write to support@atesensoftware.com in English or Turkish. We usually answer within one business day.
- Say what you expected and what happened instead.
- Never send passwords, your vault passphrase, card details or session exports. Support will never ask for them.
- We cannot recover a forgotten vault passphrase: your backups are encrypted with a key only you hold.
Lost your license key?
Enter the e-mail address you used at checkout. If it has keys, we send them to that address.
Subscriptions and refunds
Cancel the monthly plan, change it or update your card with the link in your Paddle receipt e-mail. Refunds: see the refund policy.